At Riding Times, we prioritize customer support and warranty to ensure every ride is enjoyable and hassle-free. Whether you purchase from our official website or through Amazon, our dedicated support teams are here to help. In this blog, we will delve into the details of our customer support channels, warranty policies, and additional resources like assembly videos and maintenance manuals.
Customer Support Channels
For any inquiries or issues, it's crucial to contact the customer service team associated with your purchase. If you bought from our official website, please contact info@rider.com or support@ridert.com. For purchases made through Amazon, contact support@riding-times.com. This ensures that your queries are addressed promptly and efficiently by the right team.
For minor issues, you can also reach out to us via social media by sending a direct message. However, for more complex problems, we recommend contacting us via email for a comprehensive resolution.
Warranty Policy
Riding Times offers a comprehensive warranty program designed to protect your investment. Here are the key points:
- 1-Year All-Inclusive Manufacturer’s Warranty: This warranty covers manufacturing defects for the initial purchaser. It includes electrical components but excludes free accessories.
- Battery Warranty: Our batteries come with a 1-year prorated warranty. Defective batteries are repaired or replaced at no cost within this period.
- Transfer Terms: The warranty can be transferred to a new owner if the 1-year period has not expired and the new owner has the original order details.
Exclusions
While our warranty covers manufacturing defects, it does not include damage from accidents, misuse, improper storage, or external causes like weather exposure or theft. For a detailed list of exclusions, visit our warranty page.
Claims Process
To file a warranty claim, contact support@ridert.com with proof of purchase and photos or videos of the damaged product. We encourage you to reach out for potential simple fixes before filing a claim.
Return Policy
If you're unsatisfied with your purchase, we offer a 15-day return policy for unused eBikes and eScooters in their original packaging. Please refer to our policy for detailed instructions on returns.
Additional Resources
To help you troubleshoot and maintain your eBikes and eScooters, we provide assembly videos and maintenance manuals:
Conclusion
At Riding Times, we are committed to providing exceptional customer support and warranty services to ensure your riding experience is enjoyable and worry-free. Whether you need assistance with a purchase or have questions about our products, our dedicated teams are here to help. Explore our shipment page and FAQs for more information.
