Riding Times Return & Refund Policy
We want you to have an amazing experience with your new e-bike or scooter. However, due to the nature of our products, we’ve outlined the following policy to ensure clarity and fairness for both parties.
1. Order Cancellation
- Before Shipment (Tracking Number Not Created):
Free cancellation. Contact support@ridert.com, and our customer service team will respond within 24 hours.
- After Shipment (Tracking Number Created):
Once a tracking number has been created, the item is considered shipped and cannot be cancelled for free. A 10% restocking fee will apply.
Note: Once FedEx has been scheduled to pick up the package, even if it is still physically with us, the shipping process has begun.
2. Order Modification
- Before Shipment:
Free of charge.
- Shipped but Not Yet Delivered:
Modifications are not guaranteed. Contact support@ridert.com for assistance.
- Delivered:
No modifications can be made. Please refer to the return policy below.
3. Returns and Replacements
Returns for Personal Reasons (Non-Defective)
We do not accept returns on e-bikes or scooters that have been ridden over 100 miles, or used for more than 30 days, except in the case of verified quality issues.
- Unopened Products:
Return within 30 days for a $150 shipping fee + 10% restocking fee.
- Opened but Unused (Less than 10 miles & in like-new condition):
Return within 30 days for a $150 shipping fee + 20% restocking fee.
- Used or Damaged Products:
Heavily used, scratched, or damaged products are not eligible for return. Additional deductions may apply after inspection.
Returns for Quality or Damage Issues
If your product has a functional defect or damage caused during shipping, we will:
- Provide full tech support and replacement parts at no cost.
- Offer a free replacement if the damage is critical (e.g., frame bent, motor failure). Photos/videos are required to process your claim.
Critically damaged = Damage that affects normal riding functionality.
Not Covered by Free Return or Replacement:
- Minor paint scratches or cosmetic blemishes.
- Normal wear and tear.
- Damage after 100 miles or 30 days of use.
- Damage from misuse, modification, or accidents
4. Return Procedure
To request a return:
- Email support@ridert.com within 30 days of delivery.
- Provide:
- Photos of both sides of the bike.
- Mileage shown on display (if available).
- Condition of the box.
- Serial number label (on the bike and box)
Returns must be in original packaging with all parts included: charger, battery, keys, hardware, etc.
5. Customer-Arranged Shipping (If Applicable)
- If you choose to ship the item back yourself: You must use a signature-required service with insurance.
- We are not responsible for any damage, loss, or delays during transit.
6. Non-Returnable Items
- Used bikes or scooters with over 100 miles or 30 days of use.
- Parts and accessories.
- Custom or special orders.
7. Refund Timeline
Refunds will be processed once your return is received and inspected. Deductions for shipping and restocking will apply based on the product’s condition. Please allow up to 7 business days for refunds to appear. Contact your bank or credit card provider if delays occur.
Contact Us
If you have any concerns or questions, we’re happy to help: 📧 support@ridert.com