FAQ

🚚 Orders & Shipping

1. How long does it take to ship my order?

Ebikes:

  • In-stock models: Ship within 48 hours from our US or Canada warehouse.
  • Pre-sale (Pre-order) models: Ship according to the estimated shipping time listed on the product page.

Parts & Accessories:

  • No model/batch confirmation needed: Ship within 48 hours.
  • Model or batch confirmation required: Processing takes 2–3 business days while we verify the correct part with you.

    Shipping will proceed once the confirmation is completed.

A FedEx tracking number will be provided as soon as your order ships.

2. How long does delivery take?

Ebikes:
Standard delivery time is 3–7 business days, depending on your location and carrier speed.

Parts & Accessories:
Delivery typically takes 7–15 days, as these items may ship from different warehouses or require additional handling time.

3. Where do you ship from?

We ship from our United States warehouses for fast, reliable delivery.

4. How do I track my order?

You will receive a tracking number via email once your order ships.
You can track it directly on the FedEx website or https://ridert.com/apps/17TRACK.

5. Do you offer free shipping?

Yes — we provide free shipping for all ebikes and most accessories within the continental US.

6. Do you ship internationally?

We currently ship within the United States and Canada only.
Please note that we do not ship to Alaska, Puerto Rico, Hawaii, or other U.S. territories.

7. What if my package is delayed?

Holiday seasons or carrier congestion may cause delays.

If your tracking hasn’t updated for several days, please contact us at support@ridert.com — we’re happy to assist.

8. Can I change or cancel my order after placing it?

Changes or cancellations are possible before the order ships.
Once the order is in transit, cancellations incur a restocking fee 20%.

9. What should I do if the package arrives damaged?

If your package arrives damaged, please file a Shipping Protection Claim.

About Our Ebikes

1. What is the difference between each model? (Z8 Pro/ GT73 / GT73 Pro / GT54 / GT54 Pro etc.)

Z8 — Compact Daily Commuter

The Z8 is our most compact and easy-to-handle model, ideal for city commuting, short trips, and family rides.

  • 1500W brushless motor, 32 mph max speed, 750Wh removable dual-battery system, extended rear seat for two riders, and 20×4" fat tires
  • Lightweight and beginner-friendly
  • Best choice for teens, casual riders, and city commuters
  • Recommended Rider Height: 130 cm – 180 cm
    Recommended Age: 10 years and above

GT73 — Motorcycle-Style Electric Commuter

The GT73 features a motorcycle-inspired design and is built primarily for urban commuting, school runs, and paved-road riding, offering a comfortable and sporty experience without being intended for off-road use.

  • 2400W brushless motor, 37 mph max speed, 48V18.2A removable dual-battery system, and 25''x4 Off-road (70/100-19) motorcycle Tires.
  • Motorcycle-style frame and riding posture
  • Ideal for riders who want a stylish, powerful commuter eBike for street riding
  • Recommended Rider Height: 140 cm – 190 cm
    Recommended Age: 12 years and above

GT73 Pro — High-Performance Upgrade

This is the enhanced version of the GT73, designed for experienced riders who want maximum speed, range, and acceleration.

  • 3000W brushless motor, 49 mph max speed, 60V18A removable dual-battery system, and 25''x4 Off-road (70/100-19) motorcycle Tires.
  • Stronger torque and better hill-climbing
  • Best for off-road, heavy use, and riders wanting premium performance
  • Recommended Rider Height: 150 cm – 190 cm
    Recommended Age: 12 years and above

GT54 — Compact, High-Torque eBike for Teens and Everyday Riding

The GT54 is a smaller and more agile model compared to the GT73, making it especially suitable for teen riders and shorter adults. Despite its compact size, it delivers stronger torque, quicker acceleration, and balanced handling for daily commuting and light trail use.

  • 2000W brushless motor, 39 mph max speed, 48V27A removable battery
  • Smaller frame than the GT73; easier to control for girls
  • High-torque motor with fast takeoff
  • Recommended Rider Height: 140 cm – 185 cm
    Recommended Age: 10 years and above

GT54 Pro — Full Power + High Battery Capacity

The GT54 Pro is the upgraded version of the GT54, built for riders who need more power and range.

  • 3000W brushless motor, 49 mph max speed, 60V25A removable battery
  • Smaller frame than the GT73 Pro; easier to control for girls
  • High-torque motor with fast takeoff
  • Recommended Rider Height: 140 cm – 185 cm
    Recommended Age: 12 years and above
  • Better acceleration and stronger climbing ability
  • Ideal for school commuting, trails, and long-distance rides

2. Can I ride the Riding'times eBike in winter?

Yes, you can use the Riding'times eBike in cold weather. Low temperatures may reduce battery range and affect charging efficiency, but they will not damage the bike itself. When temperatures drop below 0°C (32°F), the battery may charge slower or not reach full capacity, so keep this in mind for longer rides.

3. What is the speed for each model?

Z8 / Z8 Pro

  • Limited mode: All pedal-assist and throttle levels are capped at 25 km/h (~15.5 mph).
  • Unlimited mode:
    Pedal-assist: Level 1 – 15 km/h (~9 mph), Level 2 – 20 km/h (~12 mph), Level 3 – 25 km/h (~15.5 mph), Level 4 – 30 km/h (~18.6 mph), Level 5 – 35 km/h (~21.7 mph)

    Throttle: Levels 1–5 – up to 50 km/h (~31 mph)

Note: These speeds are fixed in the software and cannot be changed.

GT73

  • Unlimited mode (no speed limit): Level 1 – 25 km/h (~15.5 mph), Level 2 – 35 km/h (~21.7 mph), Level 3 – 60 km/h (~37 mph)
  • Limited mode: All levels capped at 25 km/h (~15.5 mph)

GT73 Pro / GT54 Pro

  • Limited mode: All throttle and pedal-assist levels – 25 km/h (~15.5 mph)
  • Unlimited mode:
    Throttle: ECO – 25 km/h (~15.5 mph), STD – 45 km/h (~28 mph), TURBO – 80 km/h (~50 mph)

    Pedal-assist: ECO – 25 km/h (~15.5 mph), STD – 35 km/h (~21.7 mph), TURBO – 35 km/h (~21.7 mph)

4. Do I need a driver’s license, registration, or insurance?

All Riding’times eBikes are designed for street-legal use and do not require a driver’s license, registration.

  • Z8, GT73, GT73 Pro – come with pedals.
  • GT54, GT54 Pro – no pedals, but feature speed-limited operation for safe street riding.

Note: Always follow local traffic laws and wear a helmet for safety.

5. Does the bike come assembled?

No. All Riding’times eBikes are shipped or picked up in-box. Minimal assembly is required before your first ride, such as attaching the front wheel, handlebars, or pedals. Assembly is simple and instructions are included in the box, with online videos available for guidance.

Usage and Maintenance

1. Is the eBike waterproof?

Our eBikes are designed with IPX5 water resistance for the exterior, which means they can withstand light rain, splashes, and wet road conditions during normal riding.

However, the bike/scooter is NOT fully waterproof.

Which parts are NOT waterproof?

Internal electronic components — including but not limited to:

  • Controller
  • Wiring and connectors
  • Display interfaces
  • Motor electrical components

These parts must not be exposed to water, submerged, or cleaned using high-pressure water.

2. Can I wash the bike with water?

  • Do NOT use high-pressure washers or direct water spray
  • Do NOT pour water onto the controller, battery compartment, or display
  • Clean using a damp cloth instead of running water

3. How do I properly care for the battery?

To ensure optimal performance and extend battery lifespan, please follow these guidelines:

  • Avoid charging the battery in freezing temperatures.

    When the ambient temperature is below 0°C (32°F), the battery may not charge fully, and charging efficiency will be reduced.
  • Cold temperatures affect both charging and discharging.

    In sub-zero conditions, battery output power and riding range may decrease, and performance may be limited.
  • Store the battery in temperatures above freezing.

    The battery must be stored in a dry indoor environment above 0°C (32°F). Exposure to freezing temperatures may result in permanent battery damage.
  • Allow the battery to warm up before charging.

    If the battery has been exposed to cold conditions, bring it indoors and wait until it reaches room temperature before charging.
  • For long-term storage, keep the battery charged between 40%–60% and recharge every 1–2 months.

Warranty Notice:

Battery damage, reduced capacity, charging issues, or performance degradation caused by improper storage, exposure to freezing temperatures, or environmental misuse by the customer are not covered under warranty.

4. Do I need to remove the battery when charging?

No, the battery does not need to be removed during charging.

However, for safety and proper operation, please ensure that:

  • The battery power switch is turned OFF
  • The eBike or eScooter is completely powered OFF

Charging the battery without following these steps may cause electrical damage or charging abnormalities.

Warranty Notice:

Any damage, malfunction, or performance issue caused by failure to follow the correct charging procedure is considered improper use and is not covered under warranty.

Purchasing and Warranty

1. Do you offer a warranty on your eBikes and eScooters?

Yes, we offer a comprehensive warranty on our eBikes and eScooters. Typically, this includes a 2-year warranty on the frame and a 1-year warranty on electrical components, including the battery. Please refer to our warranty policy for specific details.

2. What is your return policy?

We offer a 15-day return policy for unused eBikes and eScooters in their original packaging. If you are not completely satisfied with your purchase, you can return it within this period. Please review our return policy for detailed instructions and conditions.

3. Do you offer financing options?

Yes, we offer flexible financing options to make purchasing an eBike or eScooter more affordable. You can choose from various payment plans that suit your budget. Please visit our financing page for more details and to apply.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website. For any issues or questions, our customer service team is here to help.

5. What should I do if my eBike or eScooter arrives damaged?

If your eBike or eScooter arrives damaged, please contact our customer support team immediately. Provide photos of the damage and your order details. We will arrange for a replacement or repair as quickly as possible.

Law and Safety

1. Are there any legal requirements for riding an eBike or eScooter?

Legal requirements for riding an eBike or eScooter vary by location. In most places, eBikes are classified similarly to bicycles, but there may be specific regulations regarding age, speed limits, and helmet use. Escooter regulations can also vary widely. Check your local laws for the most accurate information. In conclusion, Riding Times eBikes and eScooters are certified under UL 2272 and UL 2849 standards, ensuring they meet strict safety and quality requirements. This certification allows you to confidently ride them across the entire United States.

2. Do I need a license to ride an eBike or eScooter?

In most regions, you do not need a license to ride Riding Times eBike or eScooter. However, certain high-speed eBikes or specific jurisdictions may have different requirements. Always verify local regulations before riding.

3. What safety gear do you recommend when riding an eBike or eScooter?

For safety, we recommend wearing a certified helmet, reflective clothing or accessories, and appropriate footwear. Additionally, consider using front and rear lights, a bell or horn, and protective gloves.

4. Are there weight limits for your eBikes and eScooters?

Ebikes:

  • Z8: Max Load 264 lbs
  • GT53: Max Load 500 lbs
  • GT73: Max Load 286 lbs

Escooters:

  • G63 Dual Motor: Max Load 286 lbs

GT73 - Error & Solution Guide

1. E06 Undervoltage Protection

E06 indicates undervoltage protection has been activated because the battery voltage is below the minimum operating level.
Solution:

  1. Recharge the battery if it's out of power.
  2. If the battery is damaged and cannot hold a charge, please replace it.

2. E07 Motor Hall Fault

E07 is a motor Hall sensor fault. This can be caused by:

  • A broken connection in the wiring
  • A damaged motor Hall sensor
    Solution:
  1. Check the motor wires for damage and ensure the Hall sensor connectors (6 wires in the black terminal) are securely connected.
  2. If the Hall sensor is damaged, the motor will need to be replaced (full motor assembly including the motor core).

3. E08 Motor Phase-wire Short-circuit / Control MOS Tube Fault

E08 indicates either:

  • A short circuit in the motor phase wires
  • Damage to the controller's internal MOS tube components
    Solution:
  1. Check if the motor wires are damaged or exposed. If damaged, replace the motor.
  2. Disconnect the controller phase-wire connectors (three thick wires: yellow, green, blue). If the error disappears after reconnecting, replace the motor. If the error persists, replace the controller.

4. E10 Instrument/Controller Communication Fault

E10 means the instrument panel and controller cannot communicate with each other.
Solution:

  1. Check the communication wires between the instrument and controller for damage, and ensure all connectors are secure.
  2. Check the rear-wheel motor wires for damage. A damaged motor may cause controller failure—if so, replace both the motor and controller.

5. E11 Throttle Twist-grip Fault

E11 signals a problem with the throttle, which could be due to:

  • A loose or disconnected throttle connector
  • A damaged throttle or throttle wire
    Solution:
  1. Check that the throttle wire connector is properly connected.
  2. If the throttle or its wire is damaged, replace the throttle. If the wire is damaged at the instrument end, the instrument may need replacement.

6. Unable to Power On

This may be caused by:

  • Battery not installed correctly, battery key not locked, or weak-power switch turned off
  • Damaged combination switch or instrument, or loose communication wire connectors
    Solution:
  1. Ensure the battery is properly installed, the key is locked, and the weak-power switch is on.
  2. Check the combination switch and instrument for damage, and inspect all related wire connectors.

7. The Motor Does Not Rotate When Turning the Throttle

Possible causes include:

  • Throttle damage or poor connection
  • Incorrect mode setting
  • Brake lever damage or misalignment
  • Internal motor clutch failure
    Solution:
  1. Check the throttle and its connector.
  2. Press the power button three times to switch to power-assist + electric mode.
  3. Check if brake levers are damaged or causing the brake light to stay on.
  4. If the motor doesn’t rotate, the clutch gears may be damaged—replace the clutch or motor core.

8. Abnormal Motor Noise

This could be due to:

  • Brake adjustment issues
  • Damaged clutch gears inside the motor
    Solution:
  1. Adjust the brakes if the noise is brake-related.
  2. If the noise comes from inside the motor, the clutch gears may be damaged—replace the clutch or motor core.

9. The Motor Lacks Power When Riding Under Load

This may be caused by:

  • Loose or damaged motor phase-wire connectors
  • Motor damage
    Solution:
  1. Check all phase-wire connectors and wires for damage.
  2. If the motor is damaged, it will need to be replaced.

10. Insufficient Battery Range

Battery range can be influenced by several factors, including:

  • Riding habits
  • Riding speed
  • Road conditions
  • Vehicle load
  • Tire pressure (low pressure increases resistance)

To help evaluate your batteries, we suggest:

  • Fully charge both batteries and test them on flat terrain in first gear
  • Alternatively, use a multimeter to verify the voltage reaches 54V (charger output: 54.6V)

Z8 - Error & Solution Guide

1. E01 - Motor Phase Connection Fault

Please follow these diagnostic steps:

  1. Carefully remove the seat pack
  2. Locate and disconnect the motor phase connector plug underneath
  3. Power on the bike and check if the display still shows E001

Please note: A short video showing the steps and display results would greatly help our technicians provide accurate and efficient support.

If the error persists after this test, it likely indicates a need for motor or controller replacement. Our support team will guide you through the next steps once we review your test results.

2. E02 - Electric System Communication Fault

  1. Display Communication CableCheck the cable for damaged insulation, pinch points, or loose connectorsPay special attention where the cable enters the frame (common bending point)
  2. Yellow Motor WireStarting at the motor axle, inspect the entire wire for:Physical damageMelted areasLoose connectors
  3. PAS Sensor TestUnplug the blue PAS sensor connectorRestart the bikeCheck if E002 disappears
  4. Motor Connector InspectionUnplug the motor connectorCheck pins for oxidation or loosenessReconnect and restart the bike
  5. Communication Line ConnectorCheck for loose pins or poor contactReconnect firmly and test again

If Problem Persists:
If E002 continues after all these checks, the display/communication cable assembly likely needs replacement.

Visual Guide:
For detailed demonstration, watch our tutorial:
https://www.youtube.com/watch?v=UBOXOoAtQEg

Need More Help?
If you're unable to resolve the issue, please provide:

  • Photos of your wiring connections
  • Description of which test steps changed the error behavior
    This will help our technicians provide specific guidance.

3. Front Wheel Detachment

The front wheel may detach due to two primary reasons. Please check and address the following:

  1. The quick-release axle screw was not tightened sufficiently.Solution: Ensure the quick-release mechanism is fully tightened according to the manual's instructions before every ride.
  2. The anti-derailment hook was not installed (This part is specific to models with steel forks).Solution:Install the anti-derailment hook correctly.Tighten the quick-release mechanism securely.Lock the quick-release lever in the closed position.

4. No Speed Display / Incorrect Speed Reading

This issue is typically caused by a loose connection in the speed sensor wire. Here's how to diagnose and fix it:

Primary Cause & Quick Fix:

  • The white wire in the controller-motor Hall sensor connector has likely become loose
  • This white wire is the speed signal line - when loose or disconnected, it causes no speed display
  • Solution: Locate and reconnect the white wire firmly in its terminal

Advanced Diagnosis:

If the problem continues, please conduct this 20-minute riding test:

  1. Ride for 20 minutes with no speed display:If the bike shuts off automatically:
    Check and reconnect the white wire in the controller-motor connector
    Test if reconnecting resolves the issueIf the bike continues running (no automatic shutdown):
    The instrument cluster likely needs replacement

Note: Bumpy roads often worsen this issue by causing vibration-induced disconnections. Ensure all wiring connections are secure after your repair.

If these steps don't resolve your problem, please contact our support team with a description of your test results for further assistance.