All-Inclusive Manufacturer’s Warranty
Riding Times proudly offers a 1-year all-inclusive manufacturer’s warranty for the original purchaser on all electric bikes and scooters bought directly from our official website. This warranty covers manufacturing defects only.
🚫 Note: Free accessories and items not purchased directly from our website are not covered.
Warranty Eligibility
To be eligible for warranty service:
- The product must be purchased from our official website.
- You must provide a valid order number from your original purchase.
Transfer Terms
The 1-year warranty is tied to the original owner but may be transferred if:
- The warranty is still within 12 months from the original purchase date.
- The new owner has access to the original order number and purchaser’s name.
What’s Covered
We cover any component proven to have a manufacturing defect under normal use and conditions. This includes the frame, battery, motor, and electrical components, subject to the exclusions below.
What’s Not Covered
The warranty does not cover issues caused by:
- Improper use, accidents, stunts, racing, or abuse
- Unauthorized modifications or tampering
- Improper storage or exposure to extreme elements (rain, snow, heat)
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Normal wear and tear items such as:
- Tires, brake pads, chains, grips, cables, rubber components, bearings, pedals, etc.
- Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing error
- Assembly or service by unauthorized technicians
- Use of third-party accessories or parts
🔧 Note: For issues not covered under warranty due to customer misuse or wear & tear, we offer a 40% discount on replacement parts as a goodwill gesture.
Shipping Damage Claims
- Claims for products damaged in transit must be submitted within 7 days of receiving the product.
- Provide photos or videos of the damage and send them to support@ridert.com.
Battery Coverage
- Batteries are covered by a 1-year prorated warranty.
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We do not cover:
- Use with an unapproved charger
- Water damage
- Physical damage or misuse
- Tampered or opened battery casings
Claims Process
1. Submit a Warranty Claim
Email support@ridert.com with the following:
- Your order number
- A description of the issue
- Clear photos or video of the damaged component
We’ll assess whether the damage is covered and guide you on the next steps. No claim will be processed without visual evidence.
2. Not Covered? Still Need Help?
If the issue falls outside warranty terms, you’re still eligible for a 40% discount on parts.
3. Chargebacks
Filing a credit card chargeback during the warranty period will void your warranty until the dispute is resolved.