Riding Times Warranty – Comprehensive Guide for E-Bikes

When investing in an electric bike, one of the most important things to consider is protection and long-term reliability. This is where the Riding Times warranty steps in. Riding Times offers a 1-year all-inclusive manufacturer’s warranty designed to protect the original purchaser against manufacturing defects under normal use.

In this guide, we’ll take a deep dive into everything you need to know about the Riding Times warranty—from coverage and eligibility to exclusions, transfer terms, claims process, and extra benefits. Whether you’re a first-time customer or considering transferring ownership, this guide ensures you fully understand your warranty rights.

Why the Riding Times Warranty Matters

Electric bikes and scooters are both an investment and a mode of freedom. With daily commuting, adventurous rides, and frequent use, parts can undergo normal wear and tear. However, unexpected manufacturing defects may still arise—and that’s when the Riding Times warranty protects you.

A well-structured warranty not only builds customer trust but also adds value by ensuring support when you need it the most. By learning the details of your coverage, you’ll be better equipped to safeguard your purchase while maximizing its life span.

Warranty Eligibility

To benefit from the Riding Times warranty, a few simple conditions apply:

• The product must be purchased directly from the official Riding Times website.
• A valid order number from your original purchase is required.

This ensures that your claim is tied to a verified purchase and that you receive genuine support directly from the manufacturer.

Transfer Terms of the Riding Times Warranty

Unlike many warranties that can’t be transferred, the Riding Times warranty is designed with flexibility in mind. If you decide to sell or gift your e-bike, the new owner can inherit warranty coverage if:

1. The bike or scooter is still within the original 12-month warranty period.
2. The new owner has access to the original order number and the purchaser’s name.

This unique feature adds resale value and peace of mind for both sellers and buyers.

What’s Covered Under the Riding Times Warranty

The all-inclusive Riding Times warranty protects against manufacturing defects when the product is used under normal riding conditions. Coverage includes:

• Frame: Structural defects or weld failures.
• Battery: Performance issues covered under a 1-year prorated plan.
• Motor: Internal failures caused by manufacturing faults.
• Electrical Components: Controllers, displays, and wiring harnesses.

This ensures that core components critical to your riding experience are covered.

What’s Not Covered: Warranty Exclusions

It is equally important to understand what the Riding Times warranty does not cover. Common exclusions include:

• Damages from improper use, such as stunts, racing, or accidents
• Unauthorized modifications or tampering with components
• Improper storage (e.g., exposure to rain, snow, or extreme heat)
• Normal wear-and-tear items like brake pads, tires, chain, grips, and pedals
• Cosmetic damages, including scratches, dents, or fading (unless caused by a manufacturing error)
• Work performed by unauthorized technicians
• Damages caused by using third-party accessories or parts

Shipping Damage Claims

Riding Times understands that damages can sometimes occur during delivery. If your bike arrives damaged, you must file a claim within 7 days of receiving the product.

Steps to follow:

1. Take detailed photos or videos of the damage.
2. Email evidence to support@ridert.com.
3. Wait for guidance from the warranty service team.

Battery-Specific Coverage

Batteries are an integral part of e-bikes, which is why the Riding Times warranty extends coverage with important conditions:

Covered: Manufacturing-related failures.

Not Covered:

• Water damage or physical impact
• Tampered with or opened battery casings
• Use of an unapproved charger

This prevents users from unintentionally voiding their coverage.

Claims Process: Step-by-Step

Here’s how to file a warranty claim under the Riding Times warranty:

1. Submit a Warranty Claim
   • Email support@ridert.com with your order number, a detailed description of the issue, and any relevant photos or videos as evidence.
   • No claim will be processed without visual proof.
2. Not Covered? Still Eligible For Discounts
   • If your issue is not covered, Riding Times offers a 40% discount on replacement parts as a goodwill gesture.
3. Important Reminder: Chargebacks Void Warranty
   • If you file a credit card chargeback during your warranty period, your warranty is considered void until the dispute is resolved.

Why Choose Riding Times?

The Riding Times warranty goes above and beyond a standard warranty by offering:

• Flexibility in transferring coverage
• Generous replacement parts discount for non-covered issues
• Protection against major component defects
• Transparent claims process

Plus, Riding Times also provides valuable assembly guides and video tutorials to ensure proper installation, reducing the likelihood of accidental damage. You can check out their official assembly resources on their installation guide page.

You may also find it useful to explore general information on e-bike battery care provided by external industry sites. These resources ensure you get the most life out of your electric ride while staying within warranty compliance.

Conclusion

The Riding Times warranty is designed with you in mind—covering essential components, protecting your investment, and offering peace of mind for an entire year. By understanding your warranty, knowing what’s covered and excluded, and following the proper claims process, you’ll ensure maximum support throughout your ownership.