FAQ

🚚 Orders & Shipping

1. How long does it take to ship my order?


Orders are usually shipped within 2–3 business days from our US or Canada warehouse, with FedEx/UPS tracking provided.

2. What is an eScooter?

An eScooter, or electric scooter, is a two-wheeled vehicle powered by an electric motor and a rechargeable battery. It is designed for urban transportation, providing a quick and eco-friendly way to travel short to medium distances. eScooters typically feature a platform for standing, handlebars for steering, and various safety features such as brakes and lights.

3. How do eBikes and eScooters work?

Both eBikes and eScooters use rechargeable batteries to power an electric motor. eBikes assist your pedaling with a motor that provides extra power based on the level of assistance you select. eScooters, on the other hand, use a throttle to control the speed of the motor, allowing you to accelerate and decelerate as needed. Both types of vehicles have controls for adjusting speed and monitoring battery life.

4. What are the benefits of using an eBike or eScooter?

  • eBikes:
  1. Reduced physical effort, making cycling accessible to a wider range of people.
  2. Increased range and speed compared to traditional bicycles.
  3. Cost-effective transportation, especially compared to cars.
  4. Environmentally friendly, producing zero emissions.
  5. Great for commuting, reducing the need for car travel and parking issues.
  • eScooters:
  1. Convenient and portable, perfect for short trips and urban commuting.
  2. Cost-effective and environmentally friendly.
  3. Easy to use and maneuver in traffic.
  4. Low maintenance compared to traditional vehicles.
  5. Fun and efficient way to travel.

4. How do I choose the right eBike or eScooter for me?

  • Purpose: Commuting, leisure, off-road, or long-distance riding.
  • Motor and Battery: Determine the power and range you need based on your typical rides.
  • Frame and Size: Ensure the eBike fits your body size and riding style.
  • Features: Look for features like pedal assist levels, throttle options, and suspension.
  • Budget: Set a budget and find an eBike that offers the best value within your range.

Technical Specifications

1. What is the range of your eBikes and eScooters?

Ebikes:

  • Z8: Up to 40 miles
  • GT53: 43-105 miles
  • GT73: 68-155 miles

Escooters:

  • G63 Dual Motor: Up to 37 miles

2. How long does it take to fully charge the battery?

Ebikes:

  • Z8: 6-8 hours
  • GT53: Single Charger 10-12 hours, Double Charger 5-6 hours
  • GT73: 9-10 hours

Escooters:

  • G63 Dual Motor: Single Charger 10-12 hours, Double Charger 5-6 hours

3. What type of batteries do your eBikes use?

Ebikes:

  • Z8: 48V 15.6Ah Removable Premium Battery (UL 2272 Compliant)
  • GT53: 48V 23.4Ah Removable Lithium Battery (UL 2849 Compliant)
  • GT73: 48V 18.2Ah*2 Removable Lithium Battery (UL 2849 Compliant)

Escooters:

  • G63 Dual Motor: 48V 20Ah Removable Lithium Battery (UL 2272 Compliant)

4. Can I ride an eBike or eScooter in the rain?

Yes, you can ride our eBikes and eScooters in the rain. They are designed to be weather-resistant and can handle wet conditions. However, we recommend avoiding deep puddles and ensuring that the battery and electrical components do not get submerged in water. Our models have an IPX5 water-resistant rating and IPX6 for batteries.

5. What is the maximum speed of your eBikes and eScooters?

Ebikes:

  • Z8: 28 MPH
  • GT53: 31 MPH
  • GT73: 37 MPH

Escooters:

  • G63 Dual Motor: 37 MPH

Usage and Maintenance

1. How often does the eBike or eScooter need maintenance?

Regular maintenance is key to keeping your eBike or eScooter in optimal condition. We recommend a basic check-up every 3-6 months or every 500 miles, whichever comes first. This includes checking the tire pressure, brakes, chain, and battery. A professional service once a year is also advisable for a thorough inspection and any necessary adjustments.

2. What kind of maintenance is required for an eBike or eScooter?

  • Battery care: Charge regularly and store in a cool, dry place.
  • Tire pressure: Check and inflate to the recommended pressure.
  • Brakes: Inspect for wear and adjust as needed.
  • Chain (Ebikes only): Clean and lubricate periodically.
  • Electrical connections: Ensure they are clean and secure.
  • General inspection: Look for any loose parts or unusual wear.

3. How do I properly care for the battery?

  • Charge regularly: Avoid letting it completely drain.
  • Store correctly: Keep it in a cool, dry place away from direct sunlight and extreme temperatures.
  • Avoid water exposure: Do not submerge the battery or expose it to heavy rain.
  • Clean carefully: Wipe with a dry or slightly damp cloth; do not use harsh chemicals.

4. Can I replace the battery myself?

Yes, most eBike and eScooter batteries are designed to be user-replaceable. However, it's important to follow the manufacturer's instructions and safety guidelines. If you're unsure or uncomfortable doing it yourself, we recommend visiting a professional service center.

5. Are spare parts readily available?

Yes, we offer a wide range of spare parts for our eBikes and eScooters, including batteries, tires, brake pads, and more. You can find these parts on our website or through our authorized dealers.

Purchasing and Warranty

1. Do you offer a warranty on your eBikes and eScooters?

Yes, we offer a comprehensive warranty on our eBikes and eScooters. Typically, this includes a 2-year warranty on the frame and a 1-year warranty on electrical components, including the battery. Please refer to our warranty policy for specific details.

2. What is your return policy?

We offer a 15-day return policy for unused eBikes and eScooters in their original packaging. If you are not completely satisfied with your purchase, you can return it within this period. Please review our return policy for detailed instructions and conditions.

3. Do you offer financing options?

Yes, we offer flexible financing options to make purchasing an eBike or eScooter more affordable. You can choose from various payment plans that suit your budget. Please visit our financing page for more details and to apply.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website. For any issues or questions, our customer service team is here to help.

5. What should I do if my eBike or eScooter arrives damaged?

If your eBike or eScooter arrives damaged, please contact our customer support team immediately. Provide photos of the damage and your order details. We will arrange for a replacement or repair as quickly as possible.

Law and Safety

1. Are there any legal requirements for riding an eBike or eScooter?

Legal requirements for riding an eBike or eScooter vary by location. In most places, eBikes are classified similarly to bicycles, but there may be specific regulations regarding age, speed limits, and helmet use. Escooter regulations can also vary widely. Check your local laws for the most accurate information. In conclusion, Riding Times eBikes and eScooters are certified under UL 2272 and UL 2849 standards, ensuring they meet strict safety and quality requirements. This certification allows you to confidently ride them across the entire United States.

2. Do I need a license to ride an eBike or eScooter?

In most regions, you do not need a license to ride Riding Times eBike or eScooter. However, certain high-speed eBikes or specific jurisdictions may have different requirements. Always verify local regulations before riding.

3. What safety gear do you recommend when riding an eBike or eScooter?

For safety, we recommend wearing a certified helmet, reflective clothing or accessories, and appropriate footwear. Additionally, consider using front and rear lights, a bell or horn, and protective gloves.

4. Are there weight limits for your eBikes and eScooters?

Ebikes:

  • Z8: Max Load 264 lbs
  • GT53: Max Load 500 lbs
  • GT73: Max Load 286 lbs

Escooters:

  • G63 Dual Motor: Max Load 286 lbs

GT73 - Error & Solution Guide

1. E06 Undervoltage Protection

E06 indicates undervoltage protection has been activated because the battery voltage is below the minimum operating level.
Solution:

  1. Recharge the battery if it's out of power.
  2. If the battery is damaged and cannot hold a charge, please replace it.

2. E07 Motor Hall Fault

E07 is a motor Hall sensor fault. This can be caused by:

  • A broken connection in the wiring
  • A damaged motor Hall sensor
    Solution:
  1. Check the motor wires for damage and ensure the Hall sensor connectors (6 wires in the black terminal) are securely connected.
  2. If the Hall sensor is damaged, the motor will need to be replaced (full motor assembly including the motor core).

3. E08 Motor Phase-wire Short-circuit / Control MOS Tube Fault

E08 indicates either:

  • A short circuit in the motor phase wires
  • Damage to the controller's internal MOS tube components
    Solution:
  1. Check if the motor wires are damaged or exposed. If damaged, replace the motor.
  2. Disconnect the controller phase-wire connectors (three thick wires: yellow, green, blue). If the error disappears after reconnecting, replace the motor. If the error persists, replace the controller.

4. E10 Instrument/Controller Communication Fault

E10 means the instrument panel and controller cannot communicate with each other.
Solution:

  1. Check the communication wires between the instrument and controller for damage, and ensure all connectors are secure.
  2. Check the rear-wheel motor wires for damage. A damaged motor may cause controller failure—if so, replace both the motor and controller.

5. E11 Throttle Twist-grip Fault

E11 signals a problem with the throttle, which could be due to:

  • A loose or disconnected throttle connector
  • A damaged throttle or throttle wire
    Solution:
  1. Check that the throttle wire connector is properly connected.
  2. If the throttle or its wire is damaged, replace the throttle. If the wire is damaged at the instrument end, the instrument may need replacement.

6. Unable to Power On

This may be caused by:

  • Battery not installed correctly, battery key not locked, or weak-power switch turned off
  • Damaged combination switch or instrument, or loose communication wire connectors
    Solution:
  1. Ensure the battery is properly installed, the key is locked, and the weak-power switch is on.
  2. Check the combination switch and instrument for damage, and inspect all related wire connectors.

7. The Motor Does Not Rotate When Turning the Throttle

Possible causes include:

  • Throttle damage or poor connection
  • Incorrect mode setting
  • Brake lever damage or misalignment
  • Internal motor clutch failure
    Solution:
  1. Check the throttle and its connector.
  2. Press the power button three times to switch to power-assist + electric mode.
  3. Check if brake levers are damaged or causing the brake light to stay on.
  4. If the motor doesn’t rotate, the clutch gears may be damaged—replace the clutch or motor core.

8. Abnormal Motor Noise

This could be due to:

  • Brake adjustment issues
  • Damaged clutch gears inside the motor
    Solution:
  1. Adjust the brakes if the noise is brake-related.
  2. If the noise comes from inside the motor, the clutch gears may be damaged—replace the clutch or motor core.

9. The Motor Lacks Power When Riding Under Load

This may be caused by:

  • Loose or damaged motor phase-wire connectors
  • Motor damage
    Solution:
  1. Check all phase-wire connectors and wires for damage.
  2. If the motor is damaged, it will need to be replaced.

10. Insufficient Battery Range

Battery range can be influenced by several factors, including:

  • Riding habits
  • Riding speed
  • Road conditions
  • Vehicle load
  • Tire pressure (low pressure increases resistance)

To help evaluate your batteries, we suggest:

  • Fully charge both batteries and test them on flat terrain in first gear
  • Alternatively, use a multimeter to verify the voltage reaches 54V (charger output: 54.6V)

Z8 - Error & Solution Guide

1. E01 - Motor Phase Connection Fault

Please follow these diagnostic steps:

  1. Carefully remove the seat pack
  2. Locate and disconnect the motor phase connector plug underneath
  3. Power on the bike and check if the display still shows E001

Please note: A short video showing the steps and display results would greatly help our technicians provide accurate and efficient support.

If the error persists after this test, it likely indicates a need for motor or controller replacement. Our support team will guide you through the next steps once we review your test results.

2. E02 - Electric System Communication Fault

  1. Display Communication CableCheck the cable for damaged insulation, pinch points, or loose connectorsPay special attention where the cable enters the frame (common bending point)
  2. Yellow Motor WireStarting at the motor axle, inspect the entire wire for:Physical damageMelted areasLoose connectors
  3. PAS Sensor TestUnplug the blue PAS sensor connectorRestart the bikeCheck if E002 disappears
  4. Motor Connector InspectionUnplug the motor connectorCheck pins for oxidation or loosenessReconnect and restart the bike
  5. Communication Line ConnectorCheck for loose pins or poor contactReconnect firmly and test again

If Problem Persists:
If E002 continues after all these checks, the display/communication cable assembly likely needs replacement.

Visual Guide:
For detailed demonstration, watch our tutorial:
https://www.youtube.com/watch?v=UBOXOoAtQEg

Need More Help?
If you're unable to resolve the issue, please provide:

  • Photos of your wiring connections
  • Description of which test steps changed the error behavior
    This will help our technicians provide specific guidance.

3. Front Wheel Detachment

The front wheel may detach due to two primary reasons. Please check and address the following:

  1. The quick-release axle screw was not tightened sufficiently.Solution: Ensure the quick-release mechanism is fully tightened according to the manual's instructions before every ride.
  2. The anti-derailment hook was not installed (This part is specific to models with steel forks).Solution:Install the anti-derailment hook correctly.Tighten the quick-release mechanism securely.Lock the quick-release lever in the closed position.

4. No Speed Display / Incorrect Speed Reading

This issue is typically caused by a loose connection in the speed sensor wire. Here's how to diagnose and fix it:

Primary Cause & Quick Fix:

  • The white wire in the controller-motor Hall sensor connector has likely become loose
  • This white wire is the speed signal line - when loose or disconnected, it causes no speed display
  • Solution: Locate and reconnect the white wire firmly in its terminal

Advanced Diagnosis:

If the problem continues, please conduct this 20-minute riding test:

  1. Ride for 20 minutes with no speed display:If the bike shuts off automatically:
    Check and reconnect the white wire in the controller-motor connector
    Test if reconnecting resolves the issueIf the bike continues running (no automatic shutdown):
    The instrument cluster likely needs replacement

Note: Bumpy roads often worsen this issue by causing vibration-induced disconnections. Ensure all wiring connections are secure after your repair.

If these steps don't resolve your problem, please contact our support team with a description of your test results for further assistance.