Components
- Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
- Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.
Customer Reviews
The electric motor works but the Chain busted on main trip
I purchased this bike under the guarantee of a Worry-Free Purchase, which states: "Get a full refund if your order doesn’t arrive as described, including loss or damage in transit." The bike I received is not as advertised.
Discrepancies with the Advertisement:
The listing states lockable front suspension – the bike does not have this feature.
It was advertised as a 7-speed Shimano – I received a single-speed bike.
The description specifies a half-twist throttle – the bike has a full-twist throttle.
The listing mentions PEDAL ASSIST 3 Modes × 5 Levels PAS – the bike has only one level.
I contacted the merchant regarding these discrepancies and was told:
"Hi Karen, Thanks for reaching out! I checked with our technical team, and the front fork shock absorber does not have the lock feature mentioned. Let me know if you have any other questions! Best regards, Ivy, Riding Times Support Team."
After following up with proof of the misleading advertisement, I received no further response.
I filed a dispute with PayPal and was told I must return the item to receive a refund. However, the Worry-Free Purchase policy does not state that a return is required. I am not dismantling this bike to fit it into a box, nor will I pay for return shipping for an item that was falsely advertised. If the merchant wants the bike back, they can arrange pickup at their expense.
I expect a full refund as per the advertised policy. Please advise on how you will resolve this.
Just got it going lol should come with first aid lit and ibuprofen 😀